During your visit

What will happen when I bring my pet to Vale Referrals?

Before your appointment, our referral vet will have reviewed the letter and case details sent by your own vet, and when you arrive, he/she will sit down with you to discuss your pet’s problems in depth. This often takes 30 – 45 minutes.

Ideally the person who primarily looks after your pet should attend the appointment so that we can get the best possible information about symptoms and discuss the options and costs of treatment.

After examining your pet, the vet will explain the options for investigation and treatment, and discuss the cost of the procedures.

Your pet will then be admitted.

We have separate wards for dogs and cats and one of our nurses will be appointed to look after your pet.

If your pet has to stay overnight, we will organise all bedding and food, unless they are on a special diet, in which case, please bring enough for their stay.

We have nurse in residence at all time and vets on 24-hour call.

How long will my pet stay at Vale Referrals?

Appointments are usually made in the mornings.

The vets try to keep as close as possible to appointment times, but occasionally emergencies occur and slight delays are therefore possible.

The list below gives some indication of how long you might expect your pet to be with us, depending on which of our referral vets you are seeing. This can be no more than a guide.

  • Cardiology cases (hearts): Most animals are seen as day cases and we will need your pet with us for 3 – 6 hours. Occasionally cases may be kept overnight. Breed scheme checks will normally be done while you wait.
  • Surgery: Most animals will stay with us at least one night. Once the animal is comfortable and fully recovered from the anaesthetic they will be allowed to return home.
  • Internal Medicine: Most animals are seen as day cases and we will need your pet with us for 3 – 6 hours. If investigations require a general anaesthetic or your pet is seriously unwell it is likely they will be hospitalised.
  • Dermatology (skin): Most animals are seen as day cases and we will need your pet with us for 1 – 3 hours.
  • Ophthalmology (eyes): Depending on the examination and surgery required, some animals are admitted for surgery as a day case or they will stay with us for one night. Once the animal is comfortable and fully recovered from the anaesthetic they will be allowed to return home.
  • Dentistry: Most animals are seen as day cases and we will need your pet with us for 3 – 6 hours.

Will my pet have hair clipped?

It is necessary to clip the hair in order to take blood samples, carry out an ultrasound scan and/or surgery. We will of course keep this to a minimum and the hair will grow back quite quickly.

Can I call in to find out how my pet is doing?

We are always happy to give you an update while your pet is hospitalised. We suggest you call after 10.00am when ward rounds are completed and we have the most up to date information. To gain an update on your pet, please call the referrals team on 01453 547934.

Our vets will call you if they feel you need to be informed of any change in your pet’s condition and you should ensure we have a mobile telephone number for you.

Vale Referrals

Newsletter Sign Up