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The efficiency and politeness of the initial telephone conversation with the referral’s team.
Ease of parking, cleanliness and comfort of the reception area.
The efficiency, care and attention given by our clinician during the consultation.
The quality of the inpatient care and our communication with you.
The overall value for money.
The clarity of the referrals process, appointment confirmation and information received by e-mail/post.
The politeness, efficiency and care given by the reception team.
The explanation of your pet’s condition, diagnosis and potential treatment options.
The explanation and care given at discharge and during the aftercare process.
The overall quality and service.
Please tick if you are happy for us to include your feedback on our website.
Vale Referrals

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