How much will the investigations and treatment cost?
For routine treatment or surgery, an estimate can be given ahead of your visit. For other cases, the cost of your pet’s treatment will be discussed with you when your pet is admitted. Once we have examined your pet, we can discuss the costs of the possible investigations and treatments so that you can make an informed decision about what you would like us to do. We will then do our best to keep you updated on any changes to costs while your pet is with us.
How do I pay or claim on my insurance?
If your pet is insured:
By prior arrangement only, payment can be made direct from certain insurance companies to Vale Vets Ltd (this covers referrals), provided that you have contacted us in advance to agree this and that it has been agreed with your insurance company. Please contact our referral team on 01453 547934 to ask for details, ahead of your appointment.
If your pet is uninsured:
On collection of your pet the total payment must be made to Vale Vets Ltd (this covers referrals). We cannot agree to payment in instalments for our referral clients. We accept credit/debit cards, cash or cheques. Please note we do not accept American Express.