We are committed to providing a caring, friendly and professional service to all our clients and patients.
Please keep your dog on a lead in the carpark and in the centre.
Please ensure your vet has completed the referral form before your appointment.
We may take video footage for analysis during treatments, photographs may also be taken. We may use these for educational talks or on our website so please let us know if you are not happy for pictures and videos to be used in this way.
We reserve the right to refuse treatment to an animal if necessary.
Please provide 24 hours notice of cancellation of an appointment. A missed appointment fee may be charged if less than 24 hours notice given.
Payment for services is due at the time of treatment unless a direct insurance claim has been agreed in advance. To submit a direct claim please refer to our terms and conditions.