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For Pet Owners

Helpful information for if your pet is referred to us

We’re a team of experts, committed to providing the best possible care to you and your pet.

At our recently renovated hospital in Dursley, we provide expert care in a calming environment. We understand that having your pet referred to us can be unsettling but we promise to keep you updated with your pet’s diagnosis and treatment plan and will work with your local vet to ensure we have all the necessary information to treat your pet as quickly and effectively as possible.

If you have any questions, please do not hesitate to contact our friendly team.

Our Mission

Our mission is to be an exceptional veterinary referral service, regarded by referring vets as having outstanding multidisciplinary care, communication and support.

Our Values

Our values guide us in everything we do both clinically and professionally. They form the foundation of our service to our patients.

  • KNOWLEDGE

     

    We combine the knowledge of our team to get the best possible outcomes for our patients. We pride ourselves on knowledge coming from both academic understanding and practical experience. We feel the application of such knowledge enables us to make the correct decisions at the correct time, saving unnecessary tests or treatment that may otherwise be suggested.

  • SUPPORT

     

    We strive to provide support throughout everything we do. We see ourselves as an integral part of supporting the patient through diagnosis and treatment, supporting the owner through the emotional journey, and supporting the referring vet in managing the complexities of aftercare through clear communication.

  • INTEGRITY

     

    We endeavour to do the right thing in everything we do. We take pride in providing an honest clinical service that is tailored to the patient and clients’ needs. We place integrity and honesty at the heart of our service.

  • CARE

     

    We care passionately about what we do. We see care as both care for the patient and care for the owner. We understand how important high-quality care is as we are pet owners ourselves.

FAQ's

FAQ's

Meet the team

Meet the team

Insurance Claims

Insurance Claims